Every organization must have project management. This is a key factor in every company’s success or failure. To help companies accomplish this, many project management tools have become popular. How do you choose which tool to buy? This article compares Freshdesk Project Management and Box Project Management software in order to help you decide which one is best.
What is Freshdesk?
Freshdesk is both a project management tool, and a great solution for customer service. Freshdesk Software offers many features, including live chat, ticketing, reporting, and a Help Center. This program allows you to keep track of client issues, and manage customer interactions.
Freshdesk’s project management software provides companies with all the tools necessary to provide exceptional customer service. Freshdesk provides time tracking, omnichannel capabilities and detailed reporting.
Key Features of Freshdesk
Allow customers to self-service effectively by automating suggestion popups, adding articles and knowledge bases, and turning community problems into tickets that can solve them.
Identity & Access Management
Use IP Whitelisting and VPN to allow agents and customers to log in from any location.
Automatically notifying clients and agents of any changes to tickets. Based on time since the event, maintenance tasks and ticket actions are automatically performed.
You can see a demo of some of the software’s solutions, but not all. Freshdesk offers its customers four solutions and products. It does not offer a demo of the following products and solutions.
- Omnichannel Suite
- Customer Success
The only way to get a glimpse into the features of the application is to use the 21-day trial that the software offers for all its products.
Freshdesk pricing plans can vary depending on the products that are being used. The company offers four products and each package includes them. Each package comes with its own features and fixed price. For more information about their pricing plans, visit their website. These are the solutions:
- Support Desk
- Contact Center
- Omnichannel Suite
- Customer Success
Freshdesk reviews are positive, with 89% satisfaction ratings on a reliable software review site. It also has a rating on TrustRadius of 4.3 and GetApp of 4.5 stars.
What is Box Software?
Box project management software is used by many businesses due to its simplicity and powerful features. Box provides a single, secure platform to manage all aspects of your content’s lifecycle. The box software also allows you to share any information. This includes file creation, sharing, co-editing signatures, classification and retention. The Box Content Cloud can also assist you at any stage.
Key Features of Box Software
Manual processes can take up a lot of your time and waste hours every day. This feature allows anyone to automate the repetitive processes that are important to their organization. This includes HR onboarding and contract administration. The application lets you focus on what is important.
The Content Cloud gives users access to one secure platform. It doesn’t matter where your content is stored, accessed, shared or preserved. The teams can operate however they like without worrying about security and manageability. The application has more than 1,500 seamless connectors.
Your business will succeed if you have many people working together. This applies to customers, vendors, partners, and teams. This allows everyone to work together on the most important content from one place. You can rest assured that your data is safe.
The official website provides a demo version of the software. You can find many demo videos for each solution and service on the website. This allows viewers to evaluate whether or not the application is worth their time.
The company offers four pricing options for Box Pricing. These are the packages available:
This package costs $15 per user per month. To use the package, you must have at least 3 users. There are many features included in the package:
- Data loss protection
- Box Relay – standard workflow automation
- Technical support during local business hours
- Organization-wide collaboration
This package costs $25 per month for a minimum of three users. This package is ideal for businesses who want to manage content. These features are included in the package:
- Unlimited external collaborators
- 1500+ integrations
- Advanced search filters
- Custom metadata and metadata templates
The plan is $35 per user monthly and requires at least 3 users. The plan offers advanced data protection and content management capabilities. These features are included in the plan:
- Box relay – advanced workflow automation
- Password policy enforcement
- Document watermarking
- HIPAA/FedRAMP compliance
This package does not come with a price quote. You can contact their sales team to find out the price of this package. It also includes the following features:
- Box Zones
- Box GsP
- Enhanced services
- Box Canvas
Box Software Reviews
It has a high user satisfaction rating from several trusted software review sites. SoftwareAdvice gives it a rating of 4.36 stars and Capterra gives it a rating of 4.4. These are the top reasons that have received such positive user responses.
According to user responses, both software are high-priority choices. Both software are very competitive and great tools for project management. It is difficult to choose which one is better. Both applications have almost identical features. It is important to understand how these features are presented to users and how they respond to customers’ needs. To determine which software is best for you, it’s important to evaluate your financial situation and needs.